Returns

Returns

You can send your order back to us within 14 days of receiving the goods. So that we can process your return, the items should:

• be unworn and unwashed
• still have the original labels
• be packed carefully for return

You bear the direct costs of the return. Shipping information

How your return works

1. Register your return

   If you manage your order through your customer account, you can register your return there.

   Alternatively, you can contact us at contact@krabbelmonster.com. Please include your order number and the reason for the return. For damaged or faulty items, please also send us photos.

2. Send the items back

   After we have reviewed and processed your request, you will receive the return information and, where applicable, a return label by email. Please then send the items back to us promptly and well packed.

3. Receive your refund

   Once your return has arrived and been checked, we refund the corresponding amount via the original payment method. The refund can take up to 14 days. Any return costs or justified deductions because of a damaged item can be deducted from the refund. You will receive a confirmation by email once the refund has been initiated.

Looking after the environment

Every return causes additional transport, packaging material and CO₂ emissions. That is why we ask you to check as carefully as you can, before you order, which size and which product you need. Together we can avoid unnecessary returns and look after our environment.

If you have questions, email us at contact@krabbelmonster.com — we’re happy to help you choose in person.

Damaged or faulty items

If your item arrived damaged or faulty, please contact us before returning it at contact@krabbelmonster.com and, if you can, send us photos of the item. We will look at the case individually and find a suitable solution together.